Cisco IPCC DAW - Agent 당 스킬그룹 수 할당 설정

Cisco IPCC 

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1명의 Agent (상담원) 이 가질 수 있는 스킬그룹의 수는 최초 설치시 Default 로 설정되어 있는데, 이를 변경 할 수 있다.

설정하는 방법이 조금.. 유별나고 깔끔하지 못하다는 단점이 있지만...

방법은 아래 참고

Change skill groups per agent limit

To change the skill groups per agent limit using the Configuration Limit tool, complete the following steps:

Procedure

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Step 1	From the Windows menu, select Start > Run, type configlimit , and then click Enter. Note    Run the Configuration Limit tool on the same machine as the Distributor for the instance you want to configure. If more than one instance of the Administration & Data Server is installed on the Distributor machine, use the Select Administration Server tool to select the instance you want to configure.
Step 2	To view currently configured parameter limits, run the following command: cl /show
Step 3	To change the skill groups per agent limit, enter a command in the following format: cl /id 1 /value [ConfigLimitCurrentValue] [/update] Where: id 1 = the ID of the skill groups per agent limit. ConfigLimitCurrentValue = the parameter limit. In this case, the parameter limit is the skill groups per agent limit. For example, to change the skill groups per agent limit to 5, enter the following: cl /id 1 value/5 /update Note    Using the Configuration Limit tool, you can change the ConfigLimitCurrentValue only. You cannot change the ConfigLimitDefaultValue.